Dotwe (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Dotwe mobile application, Dotwe Manager, and related services (“Services”).
1. Information We Collect
1.1 Personal Information
Name, mobile number, email address, date of birth
Blood group
Emergency contact details
Club membership details
Payment-related details for services and events
1.2 Vehicle & Ride Information
Vehicle details (registration, insurance, PUC)
Ride history, routes, and participation data
1.3 DigiLocker Data (With Consent)
Driving License, RC, Insurance, PUC
Fetched securely via authorised APIs
Stored only if you choose to save it
1.4 Usage & Location Data
App usage logs and preferences
GPS location for tracking, SOS alerts, and navigation
2. How We Use Your Information
Enable ride creation, joining, and tracking
Provide SOS alerts to emergency contacts
Manage clubs via Dotwe Manager
Process payments securely
Improve app features and performance
3. Data Sharing
We do not sell your personal data.
We may share data with:
Club admins for ride and member management
Payment providers (Razorpay, UPI)
Government services like DigiLocker (with consent)
Trusted service providers (hosting, SMS, email)
4. Data Retention
Your data is stored while your account is active. Once deleted, it is removed unless legally required.
5. Your Rights
Access your data
Update or correct details
Delete your account anytime
Withdraw DigiLocker permissions
6. Security
We use secure systems and encryption. However, no system is completely secure.
7. Third-Party Services
External services like payment gateways and DigiLocker follow their own privacy policies.
8. Children’s Privacy
DOTwe is intended for users aged 18 and above.
9. Updates
We may update this policy. Continued use means acceptance.
10. Contact Us
Email: support@dotwe.co.in
Phone: 9740368085
11. Liability Disclaimer
Platform Role: DOTwe is only a platform and does not organize rides.
Admin Responsibility: Admins are not legally liable for accidents or disputes.
User Responsibility:
Follow traffic rules
Ensure valid documents
Wear safety gear
DOTwe is not liable for:
Accidents, injuries, or emergencies
Vehicle damage or breakdown
Financial disputes
Offline interactions
SOS Feature: Only a notification tool, not guaranteed emergency response.